HOW TO USE ICAMSPY
The iCamSpy app can connect to the surveillance PC via two modes; WiFi or 3G mobile network. Each mode has different features. The iCamSpy app will first try to connect to the PC via WiFi. If no WiFi signal can be detected, the app will automatically try to connect via 3G mobile network. You can force the iCamSpy app to connect via 3G by simply disabling WiFi on your smartphone.
CONNECTION MODE #1: WIFI
Connecting to the surveillance PC via WiFi will provide live video and audio on your phone. Whenever motion is detected, you hear a "motion detected" alarm sound and your phone will vibrate. The iCamSpy app will remain open and continue monitoring for motion even after you move it into the background by pressing the "back or home buttons" on your phone or turning off the screen. When the iCamSpy app is moved to the background, you will hear a "staying connected" sound on your phone. You can use your phone normally while the iCamSpy app continues to monitor. To quickly return to the iCamSpy app and the surveillance video, simply open the iCamSpy app again. To completely shut down surveillance, click on the "Exit App" button.
Connecting to the surveillance PC via WiFi will provide live video and audio on your phone. Whenever motion is detected, you hear a "motion detected" alarm sound and your phone will vibrate. The iCamSpy app will remain open and continue monitoring for motion even after you move it into the background by pressing the "back or home buttons" on your phone or turning off the screen. When the iCamSpy app is moved to the background, you will hear a "staying connected" sound on your phone. You can use your phone normally while the iCamSpy app continues to monitor. To quickly return to the iCamSpy app and the surveillance video, simply open the iCamSpy app again. To completely shut down surveillance, click on the "Exit App" button.
CONNECTION MODE #2: 3G MOBILE NETWORK
Connecting to the surveillance PC via 3G mobile network will provide live photos and video on your phone. iCamSpy is actually the only mobile surveillance app in existence that can provide live video over 3G mobile network! The 3G mode provides a reliable solution for 24 hour non-stop surveillance as long as you have a stable 3G mobile network signal. Additional features available in 3G mode are the ability to save screenshots of the surveillance video directly to your phone's gallery (same place where your camera snapshots are saved), as well as receiving email notifications with surveillance photos when motion is detected. In 3G mode, the iCamSpy app will also continue to run while in the background just as with WiFi mode.
Connecting to the surveillance PC via 3G mobile network will provide live photos and video on your phone. iCamSpy is actually the only mobile surveillance app in existence that can provide live video over 3G mobile network! The 3G mode provides a reliable solution for 24 hour non-stop surveillance as long as you have a stable 3G mobile network signal. Additional features available in 3G mode are the ability to save screenshots of the surveillance video directly to your phone's gallery (same place where your camera snapshots are saved), as well as receiving email notifications with surveillance photos when motion is detected. In 3G mode, the iCamSpy app will also continue to run while in the background just as with WiFi mode.
FREQUENT QUESTIONS
1. The phone can connect to the PC, but I can only hear audio and cannot see the webcam video?
2. When I click on Live! Video in 3G mode, why do I only see a static webcam image or noise?
3. Where are the surveillance photos saved on the phone?
4. When I try to login, why does it always say incorrect username or password?
5. How can I reach the support team when I have questions?
ANSWERS
1. There might be an issue with your webcam drivers. Update your webcam drivers and the Adobe Flash Player to the latest version. Also try different browsers like Firefox or Chrome. If you still can't see the webcam video, test your webcam with the tool on this website http://www.testmycam.com. If everything fails, try another external USB webcam from a popular brand.
2. Most likely your mobile network is too slow or the signal insufficient at the time you are trying to connect. The 3G video will only work when you have high-speed and stable 3G mobile network signal. Try connecting again several times or at a later time.
3. The surveillance photos are saved into your phone's gallery. The same place where your camera snapshots are saved. Look for the "Gallery" icon in your phone's app list.
4. Make sure you enter your username and password correctly and don't have caps lock on accidently. You can also try creating a new account with a different email address.
5. You can email us at info(at)icamspy.com